Frequently asked questions

Billable Cancels are canceled trips after the pickup date and time threshold set-fourth for each vehicle type specified below unless otherwise noted by a staff member at the time of booking. Due to special circumstances, Concorde's cancellation policies can differ from those stated below: • Sedans & Vans: NJ, NY & PA 2 Hours, other locations 2 hours unless otherwise specified • Vans & Sprinters: 48 Hours • Mini-Buses: 1 Week • Motor Coaches & Weddings: Extended cancellation policies that will be discussed at the time of booking • International (outside of US & Canada): 48 Hours

Concorde provides non-billable waiting time or "Grace Periods" that vary depending on the pickup locations. After the Grace period is exhausted, Concorde charges the vehicle hourly rate in 15 minute, rounded intervals. Concorde's Grace Periods can be defined below: • Commercial Airport Pickups: 1 Hour • Home, Office, Hotel, FBO Pickups: 15 Minutes

No shows are considered when Concorde's chauffeur is unable to get in contact with the passenger. In events like these Concorde's accounting department charges the card on file in full plus any applicable waiting-time that occurs.

Concorde provides hourly services globally whereas the chauffeur remains in service for the passenger at their discretion. Trips are sometimes converted to hourlies when the trip falls outside of the normal scope of business. Hourlies are also useful when the passenger has a dinner or meeting and are unsure of the approximate end time at the stop location. Some vehicles are restricted to hourly only with minimums such as Mini-Buses and Motor Coaches. Hourlies begin and end from "portal to portal", which means the client is billed en-route to the pickup and during his return to the local base.